FAQ - FREQUENTLY ASKED QUESTIONS

• What is the Teabox Affiliate Program?

  It’s a partnership program that works to mutually benefit Teabox and the affiliate partner. The affiliate partner refers traffic and therefore customers to Teabox, and in return earns a commission on sale generated from this traffic.

• How do I create links?

  You have to follow the UTM’s params in your landing pages:

  
  

  utm_source=affiliates

  utm_medium=(Your Network Name) (For eg., SAS for ShareASale & LS for LinkShare)

  utm_campaign=(Publisher’s Name/ID provided by the network)

  Please ensure the source and medium is used as is. For any clarification, please drop a mail to affiliates@teabox.com

• How does it benefit me or my customers?

  While earning a commission for yourself, you are offering your customers a value add with access to high quality tea and tea ware.

• Can I use Teabox content on my site?

  There is no cost to becoming an affiliate. The model works on Cost Per Sale (CPS).

• How do I track the commissions I have earned?

  To become an Affiliate, you have to register with one of 4 networks listed above. The network tracks the orders and calculates your commission. A monthly report is sent to you by the network.

• Is this restricted to any country?

  No, anyone from any country can become a Teabox affiliate partner.

• How and when will the payments be made?

  The locking date for our affiliate networks is the 20th of every month. The payment is made within 7 business days after this, by the network.

• I run more than one website. Is there a limit on how many websites I can use as a partner?

  There is no limit to how many websites you can register on the various networks.

• What is Teabox’s refund or return policy? I don’t want my customers to have a less than ideal experience.

  Refund- This is valid in the event of order cancellation. Once you've canceled your order, Teabox will process the refund based on your selected mode of refund.

  
  

  There are two modes of refund:

  • 1. Store credit: You can opt for a store credit that can can be used at a future date. Store credit will be made within 12 hours from cancellation.
  • 2. Back to source: Here, the money will be debited back to your account. This will take about 5-7 working days.

  Return - We pride ourselves on bringing you the freshest tea there is. And tea, just like any other vegetable or fruit, is perishable. We consider returned good, compromised in freshness. And that’s why Teabox doesn't do returns. If a customer is unhappy with the product, they can write to us at help@teabox.com or send us a chat message from our website; we promise to do whatever we can to remedy the issue.

• How does Teabox track which orders came from a referral from me?

  We use Google Analytics to track referrals.

• Is there any eligibility criteria for becoming an affiliate?

  There is no eligibility criteria but to make this association effective, the best audience for us would come from sites in the following categories:

  1. Food & Beverage (including Alcoholic Beverages)
  2. Health & Wellness
  3. Art & Culture
  4. Books & Literature
  5. News & Travel