Terms of Use

    1. Introduction

      Teabox (www.Teabox.com) based out of  (Manjusha Tower,Eastern Bypass Road,Near Baneswar More, District-Darjeeling,West Bengal,
      Pin Code- 734 001 India) is a website (the “Website”) operated by AsianTeaxpress Pte Ltd (Singapore Company Registration 201133593K ) (the “Website Owner”). The Website Owner, including subsidiaries and affiliates (or "we" or "us" or "our") provides the information contained on this Website or any of the pages comprising the Website to visitors ("Visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these Website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website. Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the "Agreement"). This Agreement is made between you and us.

    2. Website Availability

      • Teabox may suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension.

      • Teabox reserves the right to make any changes to the Website or to discontinue any aspect or feature of the Website without notice.

      • In the event that Teabox, in its sole discretion, considers that you are making any illegal and/or unauthorised use of the Website, and/or your use of the Website is in breach of these Terms, Teabox reserves the right to take any action that it deems necessary, including terminating without notice your use of the Website and, in the case of illegal use, instigating legal proceedings.

    3. Your Status

      By placing an order to purchase Products (Order) through the Website, you warrant that:

      • You are legally capable of entering into binding contracts; and

      • You are at least 18 years old; and

    4. The Contract Between You And The Partner

      • After placing an Order, you will receive an email from Teabox acknowledging that Teabox has received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to Teabox to buy a Product from the third party that offers the Product for sale via the Website (the Partner). All orders are subject to acceptance by the Partner, and the Partner will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between the Partner and you (Contract) will only be formed when the relevant Partner sends you the Dispatch Confirmation.

      • Each Contract relates only to those Products whose dispatch the Partner has confirmed in the Dispatch Confirmation. The Partner shall not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed by way of a Dispatch Confirmation.

      • For the avoidance of doubt, your contract with Teabox relates only to your use of the Website and the Services available therein.

    5. Credit Card Payment

      In a credit card transaction, you must use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user

    6. Trademarks

      The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner and the suppliers of the products listed on the Website. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.

    7. External Links

      External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us at info@Teabox.com if you would like to link to this website or would like to request a link to your website.

    8. Specific Use

      You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby INDEMNIFY the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

    9. Disclaimer Of Liability

      The Website Owner shall not be responsible for and DISCLAIMS all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In PARTICULAR, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

    10. User Of The Website

      The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Singapore). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

    11. No Commercial Use

      This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

    12. Visitor Registration

      Visitors will need to register with the Website in order to use some of the services or features made available on this Website. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately either using the Website’s automated service, or via e-mail at info@teabox.com. We may change registration requirements from time to time.

    13. General

      • Entire Agreement

        These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

      • Alteration

        The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

      • Conflict

        Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

      • Waiver

        No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

      • Cession

        The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party

      • Severability

        All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

      • Applicable

        Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Singapore without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of Singapore in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

      • Comments or Questions

        If you have any questions, comments or concerns arising from the website or any other relevant terms and conditions, policies and notices contact us at info@teabox.com

    14. Teabox Returns Policy (Teaware And Gifts)

      If you happen to receive a defective tea ware, you can raise a returns and replacement query by sending an email to help@teabox.com within 30 days of the purchase. Be sure to attach an image of the item received so we can evaluate its condition.

      If you happen to receive a damaged tea ware or gift box, you can raise a returns and replacement query by sending an email to help@teabox.com within 10 days of receiving your order. Be sure to attach an image of the item received so we can evaluate its condition. Also, please ensure the product is unused and in its original condition.

      If you receive your package in damaged or broken condition, please send us the images of the damaged carton within 24hrs of delivery and mention the same while acknowledging the delivery with the courier partner.

      Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.

Food Safety Policy

  • At Teaxpress Private Limited, we understand the importance of food safety and the trust that our customers place in us when consuming our products. Therefore, we are committed to upholding the highest standards of food safety and quality throughout our operations.
    To achieve this, we follow a set of principles that guide our work.

  • We maintain clean and contamination-free facilities, ensuring that our products are produced under safe and hygienic conditions.

  • We adhere to all relevant rules and regulations governing food safety, as well as employ the latest technologies and best practices to ensure that our products are of the highest quality.

  • We invest heavily in training our employees to work in a safe and hygienic manner, with strict adherence to our procedures and policies. Our managers regularly supervise and monitor our employees' compliance to these rules and standards.

  • As responsible corporate citizens, we hold our suppliers and contractors to the same high standards that we set for ourselves. We work closely with our supply chain partners to ensure that the raw materials we receive meet our strict requirements for quality and safety.

  • Finally, we employ global standards such as FSSC 22000 v5.1, ISO 22000:2018, and Good Manufacturing Practices to ensure that our products are safe from the moment we receive the raw materials until they are delivered to our customers.

    At Teaxpress Private Limited, our mission is to provide the highest quality, safe products to our customers, become a global brand, and stand for quality, safety, health, and wellness. We are committed to continuously improving our food safety practices and maintaining our customers' trust by providing safe and enjoyable products.