Delivery, COD & Returns
We ship within 24 hours. Most orders arrive in 2–4 business days, tracked door to door.
Your shipping cost
Anywhere in India · 2–4 business days
GST: included in your price.
Couriers: Blue Dart, Delhivery, DTDC or FedEx.
⚠ North East, Jammu & Kashmir and remote areas: delivery takes 8–10 business days, depending on courier serviceability in your pincode.
Cash on Delivery
✓ Pay just 5% online to confirm
Orders up to ₹2,000
Pay 5% online, the rest on delivery
Orders above ₹2,000
Pay in full online at checkout
Something wrong?
✓ Replacement or refund
Damaged or defective
Tell us within 24 hours, with photos
Not happy with the taste
Taste is personal, so we can't take returns for taste
Cancel & refund
✓ Cancel free before dispatch
After dispatch
Orders can't be cancelled once shipped
Refunds
3–5 business days once processed
COD & return terms+
How Cash on Delivery works
- Choose Cash on Delivery at checkout. It is available on orders up to ₹2,000.
- Pay 5% of your order value online to confirm the order.
- Pay the rest when your order arrives. For a ₹1,199 order, that is about ₹60 online and about ₹1,139 on delivery.
Damaged or broken package: within 24 hours
- Mention the damage to the courier when you accept the delivery.
- Email photos of the damaged carton within 24 hours of delivery.
- Keep the product unused and in its original condition.
Defective product: within 24 hours
Email photos within 24 hours of delivery, and keep the product unused and in its original condition.
What happens next
We arrange a reverse pickup. Once the item reaches us and we have checked it, we send a replacement or a refund. Refunds take 3–5 business days once processed.
Taste
Taste is personal, and trying a new tea is part of discovering what you like. We are unable to accept returns or give refunds because a tea was not to your taste.
To claim, email help.in@teabox.com or WhatsApp us.
Need help with an order? We reply within 24 hours.